Support

A small team, so you will get a person rather than a ticket number - but not instantly.

Reporting another member

If someone is behaving badly, use Report in the app on the profile, post, listing or message in question. That reaches us with the context attached, which an email cannot do. You can also Block someone, which stops them contacting you or seeing your content, and does not tell them you have done it.

If someone is in immediate danger, contact the emergency services first. We cannot act quickly enough to help in an emergency.

Your account and your data

• Delete your account - what happens, and how to do it without the app.
• To get a copy of your data, or to correct something we hold about you, email us at the address above.
• Privacy policy - what we collect and why.

Trouble signing in

If a verification or password reset email has not arrived, check the spam folder first - these are the most common thing to go astray. Links in those emails expire, so if yours is old, ask for a fresh one from the app rather than reusing it.

If you signed up with Google or Apple, sign in the same way you signed up. An account created with Google cannot be opened with a password until you set one.

Something we should know about

Bugs, confusing wording, a locality that is missing, a feature that would make a real difference - all welcome at the same address. During the pilot this is genuinely how the app gets better.

If you believe you have found a security problem, please email us before telling anyone else, and we will get back to you.